MANAGED IT
Managed IT for Small & Medium Business
SysAdmin Services OnDemand. Day-to-day Linux and macOS support, infrastructure monitoring, patch management, and helpdesk — billed by the month, not by the panic call. Same engineer who built your runbook is the one who answers the phone.
WHAT'S INCLUDED
Core capabilities
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24/7 monitoring
Continuous infrastructure and uptime monitoring with proactive alerting before issues become incidents — uptime, disk, memory, services, and certificate expiry.
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Patch management
Operating system, application, and firmware patches reviewed, staged, and rolled out on a tight schedule. The second-biggest source of breach, neutralized.
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Helpdesk + on-site
Remote helpdesk for the day-to-day, in-person support across the Hudson Valley when something needs hands. Linux, macOS, and Windows fluent.
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Strategic IT planning
Quarterly reviews, budget planning, vendor evaluation, and roadmaps that align technology with where the business is going — not where the salesperson wants it.
WHY IT MATTERS
Why managed beats break-fix
Break-fix means you only pay when something breaks. It sounds cheap until you notice the things that break are almost always the things you didn't know to monitor — failed backups, expired certificates, drives at 95%, unpatched servers exposed for months.
Managed IT moves you from reactive to proactive: continuous monitoring, predictable monthly cost, and quarterly planning that catches small issues before they become outages. Owner-operated means the engineer who built the runbook for your environment is the same person who picks up the phone — no tier-1 handoff, no script-reader, no escalation theater.
GETTING STARTED
How onboarding works
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Discovery call
We map your environment, priorities, and pain points — what's breaking, what's brittle, and what keeps you up at night. No obligation; the first conversation is free.
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Environment audit + baseline
Full inventory, monitoring stood up, and the riskiest documentation and patching gaps closed first. You get a written 30/60/90-day plan you can actually read.
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Remediation
We work the plan — close out the audit findings, harden the gaps, and bring the environment to a known-good, documented baseline.
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Ongoing + quarterly reviews
Steady-state managed IT: continuous monitoring, scheduled patching, and your first strategic review. The same engineer who built the runbook stays on the account — no tier-1 handoff.
COMMON QUESTIONS
Frequently Asked Questions
How is this different from break/fix or hourly support?
Break/fix is reactive — you call when something is on fire. Managed IT is proactive — we watch the environment, patch it on a schedule, and plan with you so the fires are rarer. Cost is predictable monthly instead of variable, and incident-response time is faster because we already know your stack.
Do you support Linux, Windows, and macOS?
Yes — fluent across all three. Anthony is a Linux Systems Engineer by trade, so heterogeneous environments are the norm rather than the exception.
What does onboarding look like?
Discovery call → environment audit → 30/60/90-day plan. The first 30 days focus on documentation, monitoring, and patching gaps; days 31-60 close out remediation; day 61+ shifts to ongoing maintenance plus the first strategic review.
What's your response time?
Existing clients with a managed contract get same-business-day response on standard tickets and same-hour on real outages, with a 24/7 emergency line for after-hours critical incidents. Non-managed work is best-effort and queued behind contract clients.
Can you handle compliance or security audit work?
Yes — PCI DSS, HIPAA, and SANS-aligned controls. Detailed scope is on the Security & Compliance page, but most managed clients fold compliance review into quarterly planning.
Do you serve clients outside Hudson Valley?
Yes. On-site work is concentrated around the Hudson Valley region, but the majority of managed IT work is delivered remotely. SMB clients are served nationwide.
Ready to talk about Managed IT?
First conversation is always free. Tell us what you're trying to solve and we'll scope a fit.